Returns , Refunds & Warranty

Canada Post Returns.

For any defective products, we will be able to cover the cost of the product, but you will be required to pay the shipping cost ($13.99 + Tax). If you do not wish to pay shipping, please send us a proof of the defect (Eg. Video), based on which we would be able to issue a refund. Alternatively if you place an additional order in the future that is over $49 pre tax, then shipping cost can be avoided, and the exchange can be added to that order. Flavour Issues Are Not Considered As A Manufacturing Defect and Are Therefore Not Covered Under Our Warranty. 

To start a return, you can contact us at info@vapetrader.ca If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@vapetrader.ca